Privacy Policy

 

1. Information We Collect

Personal Information: Information you voluntarily provide (e.g., name, email address, phone number, billing details) when creating an account, completing transactions, or contacting us.

Usage Data: Information automatically collected through cookies and similar technologies, such as IP address, browser type, device type, and pages visited.

Billing & Transaction Data: Information processed through WHMCS and QuickBooks Online when you purchase services, including payment method and transaction history.

2. Use of Cookies

We use cookies to improve functionality, personalize content, and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Necessary for account access, billing, and secure service operation.
• Performance Cookies: Help us understand how visitors use our site.
• Preference Cookies: Store your settings and preferences.

Your Choices: You can adjust your cookie preferences or disable cookies through your browser settings. If you are located in the EU/EEA, you will be presented with a cookie banner to accept or decline non-essential cookies. Disabling cookies may impact your user experience.

3. How We Use Your Information

Provide and improve our hosting and billing services.

Process payments and manage accounts through WHMCS and QuickBooks Online.

Respond to inquiries or support requests.

Analyze website usage and service trends.

Send updates, account notices, or promotional communications (if consent is given).

4. Data Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers (e.g., WHMCS, QuickBooks Online, hosting partners, analytics tools) for operational purposes.

These providers are required to comply with strict confidentiality and data protection standards.

5. Data Storage and Security

Your information is stored securely in compliance with PIPEDA (Canada) and applicable U.S. data protection standards.

We use technical and organizational measures such as encryption, secure servers, and restricted access to safeguard information.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services and fulfill billing obligations.
• Comply with legal, regulatory, or tax requirements.
• Resolve disputes and enforce agreements.

After this period, data is securely deleted or anonymized.

7. Your Rights

Access & Correction: Request access to or correction of your personal data.

Deletion: Request deletion of your personal data (subject to legal and contractual obligations).

Withdraw Consent: Opt out of marketing communications or withdraw cookie consent.

Data Portability (where required by law): Request a copy of your personal data in a portable format.

To exercise your rights, please contact us (see Section 11).

8. International Data Transfers

If you access our services from outside Canada, your information may be transferred to and stored in Canada or the United States, depending on service requirements.

By using our site, you consent to these transfers in accordance with applicable law.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, it will be deleted immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted on this page with an updated Effective Date.

Contact Us

Elite Fort Host
Email:
Phone: 1 877 20 5100
Address: 4610 45 Street, Olds AB, Canada T4H1A1